ICD-10 is Coming!

September 25, 2015

Are you ready for the new ICD-10 codes?  The number of usable codes will grow significantly, to 69,000 (up from the 48,000 or so currently being used).  What does that mean for behavioral health?  Well, here are some things to know:

Anxiety Disorders:                 ICD-9 codes = 27          ICD-10 codes = 47

Autism Spectrum Disorders:  ICD-9 codes = 6            ICD-10 codes = 4

Mood related disorders:        ICD-9 codes = 65           ICD-10 codes = 71

Schizophrenia:                      ICD-9 codes = 56           ICD-10 codes = 11

Actually, behavioral health providers will use a very small percentage of the total amount of new codes.

All codes will contain more digits than before, and behavioral health codes will be preceded by an “F”: For example —

29285  – Drug induced sleep disorders will change to F13282  – Sedative, hypnotic or anxiolytic dependence with sedative, hypnotic or anxiolytic-induced sleep disorder

If you are already filing your claims through an online clearinghouse, there won’t be anything that you need to do, in that respect.  The clearinghouses are updating so that the change will be automatic.

If you are using paper claims, you should already be using the new ones that came out in April, 2014; if you aren’t yet, it’s time to get on board with that, because if you are still using the 2012 version, your claims will probably  be rejected.

I have read that if the new codes are not used, then the claim will be rejected.  This could cause a heck of a mess! NOW is the time to find out what you need to know to get your practice on board by October 1, 2015!

For your review and information, follow these helpful links:




The Smart Business Owner’s Guide to Virtual Assistance

August 23, 2014

If you have questions about the virtual assistance industry – specifically, how to hire or even find a good one – this free book might just do the trick!  You can download a free copy now!



Have You Memorized the New Codes?

June 16, 2013

Boy, these new billing codes have caused a world of confusion, and I’m so glad to see things smoothing out now!  It was touch and go there for a short while, getting claims rejected for wrong codes, insurance companies not posting the new codes soon enough, and 2012 dates of service being billed with 2013 codes.  Whew!  I’m so glad it’s over!

How are you doing with navigating through all of this?  Need some help with it?  Then give me a call!    You can call me t0ll free at 888-642-1930 or direct at 360915-2910.  I’ll be happy to help!


Better Technology Means Greater Results

November 1, 2012

With most of the insurance companies getting onboard with improved websites, it is much easier to get benefits or claims information for your clients and patients.  Speaking of that, One Health Port, an insurance clearing house, is the best place to go, since you have access to most of the major insurance companies:  Group Health, Regence, First Choice, Premera, Cigna, KPS, and much more!

Because technology is improving so much, I can honestly say that I have been getting 100% good results in solving unpaid claim issues.  This doesn’t mean that 100% of them are paid, it means that I have been 100% effective in resolving the issues that resulted in unpaid claims.


Still Haven’t Resolved that Claims Issue?

October 2, 2012

Often an insurance company will reject a claim.  The reason can be as simple as a wrong digit, or as complex as a spelling error in the subscriber’s name.  Either way, this can be a real hassle for a practitioner who just doesn’t have time to be on the phone for a long time.

If you have unresolved and unpaid claims, give me a call.  As a virtual assistant, I am all about being on the phone for claims resolution!

Remember, there are timely filing rules for all of the insurance companies, and appeals require lots of paperwork and can take a while to get resolved.


The Easy and Cost-Effective Way to Get Things Done

January 4, 2010

When you have too much to do and not enough time or help to get it all done, that is a good time  to consider virtual assistance.

As a virtual assistant, I am able to use technology – both old and new – to manage your office behind the scenes.  With all of the software and hardware available today, it is  possible  to schedule your appointments, talk with your clients, file insurance claims,  take care of your messages when you’re out of town, transcribe your notes, reports, or what-have-you, and send client statements  – all without ever meeting you!

Over the past eight years I have done all of those tasks, and more, for behavioral health practitioners around the country.  A lot of the time, their clients didn’t even realize I was far away.

In this day and age it makes good business sense to manage your business as efficiently and cost-effectively as possible.  Virtual assistance is an ideal solution.  For less than the cost of one month’s office rent, you can get those admin. tasks done without putting in long hours doing it yourself, or training someone else.

Partnering with a Virtual Assistant  just may be your next Best Business Practice!


Back Again, Only Differently

December 31, 2009

Healer’s Helper began in the summer of 2003 as a virtual assistance business, providing a wide range of remote administrative assistance.  Over the years it has changed drastically.

Today, Healer’s Helper provides virtual assistance to behavioral health practitioners, primarily offering assistance with tasks such as billing and invoicing.

My name is Rita Ballard, and I am the owner of Healer’s Helper.  These days I function primarily as a consulting hypnotist in the state of Washington, but it’s hard to give up the past sometimes, so because I enjoy working with behavioral health practitioners, I have decided to keep Healer’s Helper alive by choosing to work with a select few.

Before I started Healer’s Helper I worked for many, many years at front office positions in the mental health (and traditional healthcare) industries.

If you are a behavioral health practitioner and could use some assistance with billing – or what have you – and you don’t necessarily need anyone to occupy space in your office, then contact me.  Perhaps we would find that we fit well as a team.


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